UI refresh - Project Background

Lead designer

As we progressed in this new niche we identified several flexibility and scalability issues with our current UI design and needed a solution that better accommodates and supports patients. Based on our research, we developed a design concept that focused on simplicity, flexibility, and scalability. The new design included the following features:

• An intuitive interface that prioritizes important information and provides a clear path to accomplish tasks.

• A landing page for healthcare providers to get a comprehensive view of patients and prioritizes important information.

• Ability to send and collect patient recorded outcome measures and score them accordingly.

• Refresh the icons, buttons and font sizes.

• Scalable, flexible and responsive design principles. Grids, cards, widgets etc.

Home pages - Project background

Lead designer

As we grew our patient engagement platform to include different features and capabilities, we realized we need a better landing page for patients so they could have a holistic view of all the areas within the platform. After requirement definition and comparative research the new homepages for patients need to include the following design features:

• Quick access to important areas within the platform.

• Serve up important updates for patients to see right away

• A widget style. Because different orgs had different features enabled we need to have the ability to swap widgets out based on that organizations configuration. This also allowed for a contained design style that could resize across screens and devices and could easily be swapped out or added as needed.

Complete polls and surveys - Project background

Lead designer

One of the most impactful additions in the patient engagement market was adding the capability to send polls and surveys directly to users within the app. This feature has proven to be a game-changer, enabling better engagement and feedback from users. After researching various other patient engagement platforms, survey creation tools, and conversations with customers we isolated some table stakes requirements that we needed to include in this feature.

• Patients need to know when they get a new poll or survey to complete.

• Survey completion needs to be a painless process. No one wants to complete a survey that takes too long or is too confusing.

• Polls and surveys need to be as visible and easy as possible to increase engagement. We were striving to use surveys as a KPI benchmarker with patients to gather actionable insights to better support the product in the future.

*Note this is focused on the patient experience. There is a ton more involved in this project which you can see below in the Providers experience updates or here for an in depth-breakdown of the project and our user testing efforts.

Multiple procedures - Project background

Multifaceted project. Designer along with Jennifer K. and Madalayne R. My sections included Circles list updates (shown below) and home page widget updates.

We received feedback from our customers that we need to allow one patient to have multiple procedures at a clinic. Whether they were getting both procedures in tandem, back to back or years between, it is a very common use case that we were facing. With this addition we needed to change almost every area in the platform;

• our education section needed to distinguish between procedures (Jen)

• our surveys and polls needed to clearly state which they were for (Madalayne)

• our home pages needed properly indicate what information was for which procedure (myself)

Testing

I set up a 2 level testing strategy where we were able to perform some usability tests both within the internal team and externally using Userbrain.

Multiple procedures - Project background

Lead designer

From the providers perspective, adding multiple procedures for patients meant we needed to find a way that we could associate patients to multiple specific procedures so they could get a defined education pathway and their PROMS (surveys) at a specified interval.

• organize our patient list

• filter that list by upcoming procedures. From our customer research we found that this was the most useful way to see a patient list.

• Provide a comprehensive overview for each patient and all their associated procedures

• Ensure our surveys (PROMS) were going to the right patients that matched those procedures so no data was compromised or skewed

Create and send polls and surveys - Project background

Assisting designer next to Jennifer K.

In addition to the completion of the surveys and polls to augment the patient experience, we needed to build the survey creation tool for the providers.